I was sad to read via Twitter this week that information architect and UX'er Donna Spencer has had so much trouble with her book - A Practical Guide To Information Architecture. On the plus side, it's prompted me to share a great chapter from it and encourage you to dig deeper.
Saturday, 12 April 2014
I've been thinking about social media sharing buttons recently. We're developing a new CMS for the University of Edinburgh at the moment, and this kind of functionality is on the to-do list. I'm currently wondering whether they're worth bothering with at all.
Saturday, 29 March 2014
I've recently discovered, and been listening to, a podcast series called - Insert Content Here. It's produced by a company specialising in Drupal CMS development (Lullabot) but the majority of features are tech-agnostic; instead focusing on content management strategy.
Monday, 24 February 2014
Saturday, 14 December 2013
In an excellent discussion piece for uxmatters.com, Jon Innes considers user experience and customer experience. Is it the same thing, or are there differences? The article prompted me to think again about my university's current student experience enhancement project.
Responsive design - a single design that changes to suit the size of the screen - is an increasingly adopted approach. Karen McGrane explains why this is a content issue first and foremost, and shares a few anecdotes.
Paul Boag, writing in Smashing Magazine, talks about the challenges of implementing navigation on really big sites. He considers a range of solutions, drawing on examples including university websites.
Tuesday, 26 November 2013
I've been using personas on website and CMS development projects for about 5 years now. It's still a fledgeling technique at the University of Edinburgh, so I thought I'd try and find out if personas were being used by other UK universities.
Sunday, 17 November 2013
Ginny Reddish, author of the book on web writing - Letting Go of the Words - presented at a content strategy conference in London earlier this year. Her slides are available via her website.
We don't advocate inline links on our University website. In fact, the corporate content management system won't allow them. There's a fair bit of debate on the topic of links appearing within the flow of a paragraph but no writing I've seen seems to focus on the web editor.
Monday, 4 November 2013
Sunday, 3 November 2013
I've been reading a great book: 'Simple and Usable' by Giles Colborne. I'd put it up there with Steve Krug's 'Don't Make Me Think'. It really is that good. What follows is a conversation with my 5 year old son about the book.
Tuesday, 29 October 2013
I've recently finished and really enjoyed a book by Giles Colborne - Simple and Usable. So much so, I'd probably recommend this as a good read for anyone, right up there with Steve Krug's Don't Make Me Think. A few snippets I jotted down when reading to help me keep in mind...
I had a flick through a slide deck by content strategist and author Sara Wachter-Boettcher the other day. A couple of quotes really stood out for me and set me reflecting on the major CMS project we're working on right now.
The "fiasco" around the US public health service website HealthCare.gov and President Obama's announcement about it has prompted quite a lot of articles and opinions. In among the doom and gloom and politics, there were some good nuggets for those of us involved in public sector web development.
Too many organisations lose sight of the fact that their website should be a self service enabler (or maybe they never got it in the first place). Adding more services and more content just provides more opportunities for the visitor to take a wrong turn.
Saturday, 19 October 2013
David Travis of Userfocus.co.uk talks about what really matters on your website. He likens these customer journeys to the major arteries of London - the red routes.