Saturday 14 December 2013

Improve your usability test scenarios

Jeff Sauro talks us through seven key considerations when writing scenarios for tasks in usability testing studies.



Hopefully mostly obvious points but a useful primer nonetheless.

Jeff's tips:
  • Be specific
  • Don't tell the user where to click and what to do
  • Use the user's language and not the company's language
  • Have a correct solution
  • Don't make the tasks dependent (if possible)
  • Provide context but keep the scenario short
  • Task scenarios differ for moderated and unmoderated testing

So, all very sound advice. If you're planning user testing, I recommend you read this in tandem with David Travis' six approaches to setting tasks.

Motivating usability test participants (previous blog post from December 2010)

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